© 2019 TheWant International Limited

  • The Want

FAQ

How do I get help with my order?

For assistance, please contact our Customer Support team on,

If you'd like to someone in our team please call 

Where does my order ship from?

 

TheWant is a global platform, connecting customers with stores from across the world. Your order could ship from a variety of locations depending on the store's location.

How do I change my shipping address?

Before placing your order on TheWant you can change the shipping address directly in your shopping cart.

If your order was placed within the first 8 hours, you can go to your Order History and click "Change Shipping Address".Once your order has shipped, it's no longer possible to change the address. We recommend contacting your local post office with your tracking numbers to see if they can reroute your order to another address.

How much does shipping cost?

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.

What payment methods does TheWant accept?

We currently accept payments through the following payment providers

  • Visa, MasterCard, American Express, Discover, Cirrus, and Maestro

  • PayPal

For Visa, MasterCard, American Express, Discover, Cirrus, and Maestro Please follow the Paypal checkout process which will allow you to enter your card details to complete the purchase

We cannot accept cash, bank transfer, or payment in instalments. Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, ​

How do I return a product?

  • Returns - Consumers can return any items, except Excluded Items, within 14 days of receiving the item.  Excluded Items include DVDs and software or body or hygiene products, such as creams and lotions, where the seal has been broken.

  • Costs of Returns - Unless the merchant shipped the item in error or the delivered item is damaged or defective, the consumer must pay the costs for return shipping.

  • Withdrawal/Cancellation - Consumers can cancel a purchase at any time between the time of purchase and 14days after receipt of the item.

  • Costs of Returns - If the purchased items have been shipped before the cancellation, the consumer must pay the costs of return shipping.

Method - in order to initiate a return or cancellation locate the order  Ref number in your order confirmation email. Email support contact@thewant.co.uk   providing order ref number and cancellation confirmation will be emailed back.

Return of funds - after receipt of a returned item, TheWant will return to the consumer the amount of the purchase and the standard shipping fees applied (to the initial shipment to the consumer). Any fees incurred for special or expedited shipping will not be refunded